If you have a problem with a financial company or person in Washington, tell us. We will review your complaint and work with you and the company to try to resolve it.
What we can help with
You can file a complaint about financial companies and professionals in Washington. This includes:
- Washington state-chartered banks, credit unions, and trust companies
- mortgage lenders and servicers
- consumer loan companies
- student loan servicers
- payday lenders, check cashers, and check sellers
- money transmitters and currency exchangers
- virtual currency and cryptocurrency companies
- escrow companies and officers
- investment professionals and franchise sellers
If the company is not regulated by DFI, for example a national bank or an insurance company, contact the right regulator instead.
Other ways to file
If you can't file online, download a paper form English / Español, then mail or email it to us.
Washington State Department of Financial Institutions, PO Box 41200, Olympia, WA 98504 dfi@dfi.wa.gov
What happens after you file a complaint
- We check if we regulate the company or person. If not, we will direct you to the right agency.
- We usually send your complaint to the company and ask them to respond. We may contact you if we need more information.
- We cannot give you legal advice or act as your lawyer. If you need legal help, contact a lawyer or your local legal aid office.
Get help
Call us if you need help filing a complaint.
1-877-746-4334
Monday to Friday, 8 a.m. to 5 p.m.
If you lost money to a scam
You are not alone. Support is available. See our resources for people affected by scams for help and next steps.
Company not regulated by DFI?
Some financial companies are regulated by other agencies. File your complaint with the right agency to save time.
| If your complaint is about | Contact |
|---|---|
| National banks (e.g., Chase, Bank of America, Wells Fargo) | Office of the Comptroller of the Currency (OCC) |
| Federally chartered credit unions | National Credit Union Administration (NCUA) |
| Insurance companies and agents | WA Office of the Insurance Commissioner |
| Collection agencies and debt collectors | WA Department of Licensing |
| Credit reporting companies (e.g., Equifax, Experian, TransUnion) | Consumer Financial Protection Bureau (CFPB) |
| Scams, fraud, and identity theft | Federal Trade Commission (FTC) |
| Internet crime, including online investment and crypto scams | FBI Internet Crime Complaint Center (IC3) |
| Other businesses and general consumer protection | WA Attorney General |