If you have a problem with a financial institution regulated by DFI, you may file a complaint with us.

State Chartered Bank or Trust Company Complaints

File a complaint against a Washington state-chartered bank or trust company.

State Chartered Credit Union Complaints

File a complaint against a Washington state-chartered credit union.

Mortgage, Consumer Loan, Student Education Loan Complaints

File a complaint regarding a mortgage, consumer loan, or student education loan.

Payday Loan Complaints

File a complaint regarding a payday loan.

Escrow Complaints

File a complaint regarding an escrow agent, officer, or company.

Money Transmitter, Currency Exchanger Complaints

File a complaint regarding a money transmitter or currency exchanger.

Securities, Franchises, Investment Adviser Complaints

File a complaint regarding securities, franchises, or an investment professional.


Who To Contact - Other Complaints

DFI does not regulate all financial institutions in Washington. For information or to file a complaint, contact one of the agencies below:

Credit Card Companies

Consumer Financial Protection Bureau

Federally Chartered Banks

Office of the Comptroller of the Currency
Federal Deposit Insurance Corporation (FDIC)

Federally Chartered Credit Unions

National Credit Union Administration (NCUA)

Real Estate Complaints (Real Estate Agents, Appraisers)

Washington State Department of Licensing

Insurance Complaints (Auto, Home, Life, Business)

Washington State Office of the Insurance Commissioner

Construction Service Complaints (Contractor, Plumber, Electrician)

Washington State Department of Labor and Industries

Internet Business Complaints (Fraud, Privacy, Security)

FBI

General Business Complaints

Washington State Office of the Attorney General
Better Business Bureau
Federal Trade Commission