DFI protects consumers by making sure financial institutions and individuals follow the law. If you think you have been treated unfairly, file a complaint with us. We’ll check if it’s within our authority and may ask for more details.
Choose Your Complaint Type
-
Banks, Credit Unions, and Trust Companies
File a complaint related to banks, credit unions, or trust companies.
-
Money Transmitters, Currency Exchange, & Virtual Currency
File a complaint related to money transfers, currency exchangers, or virtual/cryptocurrency.
-
Payday Loans
File a complaint about short-term payday loans or lenders.
-
Loans - Mortgage, Consumer, and Student Education Loan
File a complaint about mortgage, consumer, student, or other loan services.
-
Escrow
File a complaint related to escrow services or escrow officers.
-
Investments and Investment Professionals
File a complaint related to securities, brokers, and investment advisers.
Need a Different Regulator?
If we don’t regulate the business you’re complaining about, please contact other financial regulators. Visit our other financial regulators for more information on who may assist you if the business is outside our authority..
Contact Us
Phone: 1-877-746-4334
Email: dfi@dfi.wa.gov