Do you have a complaint about a financial institution, company, product, or professional in Washington state? Submit your complaint to DFI and we will help to try and get it resolved.

File a Complaint Regarding

State Chartered Bank or Trust Company

File a complaint against a Washington state-chartered bank or trust company.

State Chartered Credit Union

File a complaint against a Washington state-chartered credit union.

Mortgage, Consumer Loan, Student Education Loan

File a complaint regarding a mortgage, consumer loan, or student education loan.

Payday Loan

File a complaint regarding a payday loan.


File a complaint regarding an escrow agent, officer, or company.

Money Transmitter, Currency Exchanger

File a complaint regarding a money transmitter or currency exchanger.

Securities, Franchises, Investment Adviser

File a complaint regarding securities, franchises, or an investment professional.

Who To Contact - Other Complaints


DFI does not regulate all financial institutions in Washington. For information or to file a complaint, contact one of the agencies below:

Credit Card Companies

Consumer Financial Protection Bureau

Federally Chartered Banks

Office of the Comptroller of the Currency
Federal Deposit Insurance Corporation (FDIC)

Federally Chartered Credit Unions

National Credit Union Administration (NCUA)

Real Estate Complaints (Real Estate Agents, Appraisers)

Washington State Department of Licensing

Insurance Complaints (Auto, Home, Life, Business)

Washington State Office of the Insurance Commissioner

Construction Service Complaints (Contractor, Plumber, Electrician)

Washington State Department of Labor and Industries

Internet Business Complaints (Fraud, Privacy, Security)


General Business Complaints

Washington State Office of the Attorney General
Better Business Bureau
Federal Trade Commission