Quarterly updates from DFI's Division of Consumer Services.
Message from Division of Consumer Services Director Ali Higgs
The year of 2025 has already proven to bring significant changes, with leadership transitions at both the state and federal level. Despite these changes, our focus remains to protect consumers and advance Washington’s financial health.
Looking Back at 2024
It’s hard to believe we are already more than one month into the new year. As 2025 unfolds, we reflect on the accomplishments and challenges of 2024.
Wire Transfer Fraud: Keep Your Business Safe
The Division of Consumer Services is addressing a significant rise in wire transfer fraud cases, with 2023 losses exceeding $10 billion.
Winter 2025 Rulemaking and Legislative Updates
New amendments under the Check Cashers and Sellers Act now increase the fee for payday lender licensees—a fee unchanged since 2010.
Tips on Preparing for an Examination
Learn how to keep your business records organized and accessible to be best prepared for an examination.
From the Field: Common Examination Findings
Some of the common violations Division of Consumer Services exam teams in each industry found during examinations in the last quarter.
DFI Joins State Regulators in Multistate Enforcement Actions
In January, DFI collaborated with other state regulators on two significant enforcement actions, marking an unprecedented move in consumer protection.
Consumer Services Staff: Leading the Way Nationally
Congratulations to Anya Tabb and Lindsay Maynard, two Division of Consumer Services staff, recently recognized for their work that has impacts nationally. Both Anya and Lindsay dedicated many hours to helping improve state supervision of non-bank entities.
Living Into Our Mission: Consumer Refunds and Restitution
The employees in the Division of Consumer Services live into our mission of protecting consumers daily by tirelessly conducting examinations and investigations and facilitating the return of funds to consumers where necessary.
Industry Updates
Updates for industries licensed by the Division of Consumer Services.