How to submit a complaint against a Washington bank.
How Do I submit a Complaint?
- Determine if the Washington State Division of Banks regulates the financial institution you have a complaint against.
View a complete list of financial institutions regulated by the Washington State Division of Banks. If the financial institution is not on the list, please view our frequently asked questions below.
- Attempt to resolve the dispute by contacting the financial institution. This may involve directly contacting senior bank management or the bank’s customer service representative for assistance.
- Finally, if your dispute cannot be resolved, you may file a complaint with the Division of Banks using one of three methods below:
File a complaint online.
File a complaint via mail or fax
Contact the Division of Banks by calling (360) 902-8704 or 1-877-RING DFI (1-877-746-4334).
Frequently Asked Questions
See our frequently asked questions page for answers to questions about filing a complaint and other bank related questions.