File a Bank or Trust Company Complaint

The Division of Banks regulates Washington State-chartered Banks, Trust Companies, Small Business Administration 7(a) Lenders, and some Non-U.S. (Alien) Banks. See a list of our regulated entities.

If your institution is listed in our directory, you may file a complaint. The Department of Financial Institutions may only investigate written complaints for the institutions we regulate.

• File a Complaint Online
• File a Complaint via Mail or Fax

What if DFI doesn't regulate the financial institution I have a complaint against?

If your banking institution is not listed in our directory, you may search for your institution’s primary regulator through the Federal Deposit Insurance Corporation’s BankFind website or on the National Information Center’s website.

If your trust company is not listed in our directory, it may be regulated by another state or by the Federal government through the Office of the Comptroller of the Currency (OCC). Unfortunately, there is no national database for state-chartered trust companies; however, Federally-chartered non depository trust institutions may be searched on the National Information Center’s website.