The State of Washington Department of Financial Institutions (DFI) has received multiple complaints of what appears to be a home warranty scam. Consumers reported that Integrity d/b/a Home Warranty Solutions d/b/a New Home Warranty sent mailers stating that the consumers’ home warranties “may be expiring or may have already expired,” and encouraged home owners to contact the listed numbers to “activate” a home warranty. The mailers included the consumers’ current mortgage holders, and some consumers believed the mailers came from their mortgage holders. In at least one of these complaints, the homeowner confirmed they did not have a home warranty.
The following contact information has been associated with the company:
Home Warranty Solutions
New Home Warranty
Integrity d/b/a Home Warranty Solutions d/b/a New Home Warranty is not licensed by the DFI and is not registered to conduct business in Washington State by the Department of Licensing, the Department of Revenue, or the Secretary of State.
DFI warns Washington consumers that before doing business with a financial services provider the consumer should:
- Make sure that the entity is lawfully entitled to conduct business in Washington. Consumers can use the “Verify a License” feature on DFI’s website at www.dfi.wa.gov to check whether a payday or consumer loan company is licensed to conduct business in the state of Washington.
- Not provide any personal information, such as social security number or bank account number or access if the company is not licensed or authorized to conduct business.
Please note that Integrity d/b/a Home Warranty Solutions d/b/a New Home Warranty should not be confused with the following companies licensed to conduct business in the State of Washington through the Secretary of State, Department of Revenue, and/or Department of Licensing:
Integrity Life Insurance Company
New Home Warranty Insurance Company
Home Warranty of America, Inc.
Important Information for All Consumers
- Washington State residents only: If you suspect illegal or fraudulent activity involving a financial product or service, please contact DFI at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.
- If you feel you have been the victim of a scam you can contact the FTC at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov; or the Consumer Financial Protection Bureau (CFPB) at 1-855-411-CFPB (2372) or online at www.consumerfinance.gov.
- If the scammers already have your bank account information, social security number, or other personal information, you may be a victim of identity theft. You can contact your bank and the three major credit bureaus to take appropriate precautions. The FTC has information for victims of identity theft online at www.ftc.gov.
- If you feel you have been the victim of a scam involving the internet you can contact the Internet Crime Complaint Center online at www.ic3.gov.
- If you feel you have been the victim of a financial scam and are concerned about your personal financial information, you can contact your banking institution and the three major credit bureaus. Procedures for contacting the credit bureaus are available on the FTC’s website at www.ftc.gov.
- If you live in another state, go to this webpage to find the regulator in your home state. http://mortgage.nationwidelicensingsystem.org/consumer/Pages/AgencyContacts.aspx.