Updated: January 6, 2017
Originally posted: February 22, 2011
DFI has received complaints of what appears to be a possible debt collection scam. Consumers report receiving calls or e-mails claiming that the consumers owe debts that they do not actually owe. This scam appears to target consumers who applied for loans from unlicensed companies online. The people behind this scam claim that the consumers owe debt to companies with “ACS” in their names or the initials “ACS.” Examples include:
- American Cash Services
- American Cash Services USA
- Advance Cash Services
- Ace Cash Services
- ACS Legal Group
- ACS Legal & Collection Department
- ACS Inc. Payday Loans
Some consumers report receiving repeated harassing collection calls. The callers call consumers at work and home. In some cases, they have called consumers’ credit references. The callers often threaten legal action. Many of the callers claim to be attorneys or members of law enforcement. The callers often have the consumer’s personal information such as checking account numbers and social security numbers.
Other consumers report receiving repeated harassing emails. These e-mails also threaten legal action, and may come from senders claiming to be attorneys or members of law enforcement. The people sending these e-mails also have access to consumers’ personal information.
One consumer reported receiving threatening voicemails and emails alleging that she owed a debt and would serve jail time if the debt was not paid.
The following contact information has been associated with this apparent scam:
None of the above-listed companies are licensed by DFI nor registered to conduct business in Washington State by the Department of Licensing (DOL), the Department of Revenue, or the Secretary of State. The DOL licenses and regulates collection agencies under RCW 19.16.
The Washington State Department of Financial Institutions (DFI) warns consumers to never give any nonpublic person information, such as social security number, credit card, or bank account information to any individual, website, or company without first verifying their identity and license status. Consumers can determine whether a financial services company or individual is properly licensed to conduct business in the State of Washington by using the “Verify a License” feature on the DFI’s website at www.dfi.wa.gov/consumers/findcompany.htm. Consumers can also check license status with the Department of Licensing at www.dol.wa.gov.
Debt Collection Laws
If you received a loan from a lender or owed money to a business and someone other than the lender or business is now attempting to collect from you, the collection activity may be subject to the federal Fair Debt Collection Practices Act (FDCPA). If you receive a communication from a party claiming that a debt is owed, you should request a “written validation notice,” which must include the amount of the debt, the name of the creditor you owe, and your rights under the FDCPA. If you have questions regarding debt collection laws, contact the Federal Trade Commission at 1-877-FTC-HELP, or online at www.ftc.gov.
If someone threatens to garnish your wages, contact your employer, or uses threatening, intimidating, or offensive language, report such actions to state and federal regulators. See below for how to contact the appropriate state and federal regulator.
Prevent and Report Identity Theft
Consumers should never make payments over the phone or via email to a third part debt collector that refuses to provide a written validation notice. Even if the party seems to have some of your personal or financial information, you should not make payments or provide bank account or credit card information without receiving a written validation notice. If the scammers already have your bank account information, social security number, or other nonpublic information, you may be a victim of identity theft and you should take appropriate precautions. The Federal Trade Commission (FTC) has information for victims of identity theft available online at www.ftc.gov.
Report Suspicious Activity, Scams or Fraud
Washington State residents only: If you suspect illegal or fraudulent activity involving a financial product or service, please contact the Department at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.
If you feel you have been the victim of a scam please contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov; or contact the Consumer Financial Protection Bureau (855) 411-CFPB (2372) or online at www.consumerfinance.gov. You may also wish to contact the Office of the Attorney general at www.atg.wa.gov.
If you feel you have been the victim of a scam involving the internet please contact the Internet Crime Complaint Center online at www.ic3.gov.
If you live in another state, go to this webpage to find the regulator in your home state. http://mortgage.nationwidelicensingsystem.org/contact/Pages/StateAgencyContacts.aspx.