DFI Executives

Gloria Papiez, Agency Director

Gloria Papiez was appointed the Director of DFI on March 20, 2017. She has been with the agency since January of 2000 and prior to her appointment as the Acting Director served as the Deputy Director and Director of Administration for the Department. Gloria has over 30 years of experience working for state government including 6 years as the Assistant Director for Administration with the Washington Utilities and Transportation Commission, and 10 years with the State Auditor’s Office as Assistant Director for Audit.

Gloria is a 1980 graduate of the University of Washington with a BA in Business Administration and is a Retired CPA and member of the Washington Society of Certified Public Accountants. She currently serves on the Governor’s Results Washington Goal Council for Economic Vitality. Gloria is married and has two grown sons and when not working enjoys most of what Washington has to offer, including boating, skiing, and golfing.

Charles Clark, Deputy Director/Director of Consumer Services

Charlie Clark was appointed Deputy Director of the Washington State Department of Financial Institutions (DFI) on November 1, 2016. He also continues to serve as Director of the Division of Consumer Services within DFI, having been appointed to that role on January 1, 2015. As Director of Consumer Services, he oversees the regulation of residential mortgage lenders and servicers, mortgage brokers, escrow agents, consumer finance companies, payday lenders, and money transmitters. Charlie previously served as the Program Manager of the Division’s Enforcement Unit since 2012. Prior to joining the DFI, Charlie represented the DFI as its lead litigation counsel as an Assistant Attorney General from 2005 through 2011. Prior to joining the Attorney General’s Office, he worked as an attorney in private practice.

Charlie currently sits on the Board of Directors and serves as President of the American Association of Residential Mortgage Regulators. He received his undergraduate degree in Accounting and an M.B.A. from California State University, Sacramento. He received a J.D. degree in 1997 from the University of the Pacific, McGeorge School of Law.

Roberta Hollinshead, Director of Banks

Roberta S. Hollinshead was appointed as Director of Banks for Washington DFI on December 1, 2016. As Director, she is responsible for chartering and supervising the activities of all Washington state-chartered commercial banks and trust companies. Roberta works closely with stakeholders to promote sound economic development in the banking industry supporting a prosperous economy in Washington.

Roberta’s tenure with DFI began in July of 2001 as a financial examiner. Roberta worked her way up the ranks and prior to becoming the Director she served as the Chief of Examinations for the Division of Banks.

Roberta holds a Bachelors of Arts in Business Administration, with a Finance concentration, from the University of Washington. In addition, Roberta has a Master’s in Business Administration from Seattle University and a degree from the Graduate School of Banking at Colorado.

Amy B. Hunter, Director of Credit Unions

Amy Hunter

Amy B. Hunter was appointed as Director of Credit Unions on November 1, 2018. The Division supervises state chartered credit unions. Amy is also a member of the Financial Education Public-Private Partnership (FEPPP), which brings together individuals from both the public and private sector in an effort to provide quality financial education for students in the public school system.

Amy has been a regulator for over 20 years. Prior to DFI, she was the Deputy Director for the Washington State Gambling Commission, a regulatory, licensing and law enforcement agency. Amy began her career at the Gambling Commission as a staff attorney and then promoted to Administrator, where she led the agency’s legal department, rulemaking, communications, and media work. In addition, she worked on legislative issues for 17 sessions.

Amy has a B.S. in Sociology/Criminal Justice from Kansas State University. She earned her J.D. from the Seattle University School of Law, where she graduated cum laude.

William M. Beatty, Director of Securities

William M. Beatty was appointed Securities Administrator of the Washington Securities Division in July, 2010. Bill’s career at the Division began in 1986 and he has served stints as a staff attorney, general counsel, and program manager.

He has served on various North American Securities Administrators Association (NASAA) project groups, task forces, and committees since 1990. He is currently NASAA’s President.

He received a BA from the University of Puget Sound and a JD from Seattle University School of Law.