About Consumer Protection Washington

Consumer Protection Washington is dedicated to educating and alerting the public on consumer issues, scams and investigations affecting residents in Washington State. Through news releases, social media and scam tracker – consumers can be on top of topical issues and alerts happening in their community. Consumer Protection Washington provides people with resources and contact information so they can stay protected.

Request A Presentation

Members of Consumer Protection Washington give presentations to community organizations and at community events. Fill out our presentation request form to request a presentation.

Request A Presentation

A Guide for Consumer Complaints

Consumer complaints range from product safety to misleading advertising and from poor service to pyramid schemes. Here are some tips for making a consumer complaint:

  • Keep detailed written notes of all conversations with the business including names and dates.
  • Keep copies of written contracts, estimates, receipts, warranties, and other documents that are related to the complaint. Keep copies of any letters you send.
  • Try to resolve the complaint with the business by speaking to management. Contact corporate offices if the local business manager is unresponsive.
  • Identify the appropriate consumer agency or organization to file a complaint. See: Consumer Protection Washington Members.
  • Consider using a mediation service or small claims court if the business is unresponsive.
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Scam Tracker

Search and report scams in your area with the Better Business Bureau's scam tracker.

Scam Tracker