Consumer Protection Washington is dedicated to educating and alerting the public on consumer issues, scams and investigations affecting residents in Washington State. Through news releases, social media and scam tracker – consumers can be on top of topical issues and alerts happening in their community. Consumer Protection Washington provides people with resources and contact information so they can stay protected.
Request A Presentation
Members of Consumer Protection Washington give presentations to community organizations and at community events. Fill out our presentation request form to request a presentation.
A Guide for Consumer Complaints
Consumer complaints range from product safety to misleading advertising and from poor service to pyramid schemes. Here are some tips for making a consumer complaint:
- Keep detailed written notes of all conversations with the business including names and dates.
- Keep copies of written contracts, estimates, receipts, warranties, and other documents that are related to the complaint. Keep copies of any letters you send.
- Try to resolve the complaint with the business by speaking to management. Contact corporate offices if the local business manager is unresponsive.
- Identify the appropriate consumer agency or organization to file a complaint. See: Consumer Protection Washington Members.
- Consider using a mediation service or small claims court if the business is unresponsive.
Search and report scams in your area with the Better Business Bureau's scam tracker.