Washington State Department of Financial Institutions

Division of Consumer Services

The mission of the Division of Consumer Services is to protect consumers from illegal and fraudulent lending practices. The division accomplishes its mission through licensing, conducting examinations of the books and records of licensees, investigating consumer complaints, and enforcing selected state and federal statutes and rules relating to lending practices.

Learn more about the Division of Consumer Services.

Upcoming Mortgage Broker and Consumer Loan Changes

Bonding Requirements Determined by Transaction Volumes

Effective
1/1/2010
  • Beginning January 1, 2010, the bond amounts required under the Mortgage Broker Practices Act (MBPA) and the Consumer Loan Act (CLA) will be determined by loan origination volume
  • Bonding levels based on loan origination volumes will be determined through the rule writing process
  • All new CLA and MBPA applications received after October 31, 2009 will require evidence of meeting these new bonding requirements

Mortgage Brokers Who Lend Must have A CLA License

Effective
1/1/2010
  • Beginning January 1, 2010, non-delegated correspondent lenders licensed under the MBPA must hold a CLA license in order to make residential mortgage loans
  • To avoid potential business interruption and ensure timely licensure, DFI recommends that all MBPA licensees wishing to make residential mortgage loans apply for a CLA license no later than October 31, 2009
  • MBPA licensees that transition to the CLA in 2009 will not have to pay assessments or file their CLA annual reports for 2009
  • MBPA licensees transition to the CLA can elect not to renew their MBPA license for 2010
  • Brokering and table funding remain permissible under the MBPA

What's New


Who We License

The Division of Consumer Services licenses the following financial institutions:

Enforcement: View administrative actions taken by the Division of Consumer Services


For Consumers


Contact Us

Mailing Address:
Department of Financial Institutions
Consumer Services Division
PO Box 41200
Olympia, WA 98504-1200

Phone Numbers:
Main Telephone Line: (360) 902-8703
Toll Free: (877) RING DFI (746-4334)
TDD: (360) 664-8126

Email: dcs@dfi.wa.gov

Please also see our staff directory.

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