Division of Consumer Services

The mission of the Division of Consumer Services is to protect consumers from illegal and fraudulent lending practices. The division accomplishes its mission through licensing, conducting examinations of the books and records of licensees, investigating consumer complaints, and enforcing selected state and federal statutes and rules relating to lending practices.

Learn more about the Division of Consumer Services.

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What's New

• Mortgage Broker and Loan Originator Licenses Now Managed Through The NMLS
  DFI is now using the Nationwide Mortgage Licensing System (NMLS) for all Consumer Loan, Mortgage Broker, and Loan Originator Licenses. The NMLS was developed by the Conference of State Bank Supervisors and the American Association of Residential Mortgage Regulators. Learn more about the NMLS.
  
  
• Legislation Becomes Effective June 12
  Mortgage Brokers and Consumer Loan Companies - SHB 2770, SB 6471, and SB 6381 all become effective June 12, 2008. Learn more about these bills.
  
  
• Negative Amortization Loans
  At this time, consumer loan companies licensed under chapter 31.04 RCW, cannot make negative amortization loans, including reverse mortgages. See RCW 31.04.015(7), and 31.04.125.
  
  Contact Cindy Fazio, 360-902-8800 if you have questions.
• SHB 2770 Rulemaking - "Disclosure Summary"
  Disclosure summary rules draft and draft model disclosure summary are now available online for review. Learn more.
• More News And Updates...
  -- Latest Updates from the Division of Consumer Services
  -- Current Rulemaking Activity
  -- Sign Up To Receive E-Mail Updates From DFI's ListServs

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Who We License

The Division of Consumer Services licenses the following financial institutions:

Mortgage Brokers Loan Originators Escrow Agents & Officers Check Casher/Sellers

Consumer Loan Companies Money Transmitters & Currency Exchangers Tax Refund Anticipation Loan Facilitators

Enforcement: View administrative actions taken by the Division of Consumer Services

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For Consumers

• Verify A License
  Verify that you are working with an institution licensed by DFI.
• File A Complaint
  File a complaint against an institution licensed by the Division of Consumer Services.
• Free Foreclosure & Homeownership Counseling
  Free state sponsored counseling is available to Washington residents who are facing foreclosure, thinking of buying a home, or considering refinancing.
• Ameriquest Settlement Information
  Information for consumers regarding the Ameriquest settlement.

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Contact Us

Mailing Address:
Department of Financial Institutions
Consumer Services Division
PO Box 41200
Olympia, WA 98504-1200

Phone Numbers:
Main Telephone Line: (360) 902-8703
Toll Free: (877) RING DFI (746-4334)
TDD: (360) 664-8126

Email: dcs@dfi.wa.gov

Please also see our staff directory.

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