Winter 2026 Division of Consumer Services Newsletter

Updates from DFI's Division of Consumer Services.

Director’s Update

• Winter Updates from Consumer Services Director Ali Higgs

  A message outlining priorities, progress, and key initiatives for 2026.

  

Industry Updates

• Mortgage Industry Update

  Updates for mortgage licensees.

  
• Escrow Industry Update

  Updates for escrow licensees.

  
• Money Services Industry Update

  Updates for Money Services industry.

  
• Check Casher/Seller and Payday Lender Industry Update

  Supervisory and regulatory highlights for licensees in this sector.

  

Compliance and Operations

• Preparing for a Routine Compliance Examination

  What to expect during an examination and how to prepare effectively.

  
• From the Field: Common Examination Findings

  Frequently observed issues during examinations.

  
• Enforcement Unit Streamlined Complaint Process

  How we have streamlined the complaint process.

  
• Updates to Receiving Secure Email from DFI

  Important information to ensure secure communications are received.

  
• New Form Version for Mortgage Call Report

  Details on the new form.

  
• Data Security Reporting Requirements and Resources

  Reporting obligations and available compliance resources.

  

Stats at a Glance

• Division of Consumer Services: Stats at a Glance (as of December 31, 2025)

  Licensing, enforcement, and examination stats.

  

Recognition and Participation

• National Recognition for Division of Consumer Services Staff

  Highlights of recent awards.

  
• Consumer Services State and National Participation – Celebrating Excellence

  How we are participating in state and national regulatory organizations.

  

Rulemaking and Legislative

• Rulemaking and Legislative Update

  Recent rulemaking and legislative developments.