Lucinda (Cindy) Fazio has been appointed as the new Director of Consumer Services. Cindy has extensive experience in the regulation of non-depository financial institutions gained in her fifteen years with the Division.
For the past five years, Cindy was Chief of Regulatory Affairs, directing all rule writing, legislative review, and interpretive matters for all statutes implemented by the Division.
As part of the Division’s management team, she created and implemented the Division’s strategic plan, advanced legislation and rules implementing legislation, and has been a primary contact and resource for compliance professionals. During the financial crisis, Cindy acted as the department’s liaison for consumers facing foreclosure and became a resource for industry and consumers alike on foreclosure issues.
Cindy has a depth of expertise in regulating money services businesses and mortgage lending. She worked extensively with Director Clark and the Conference of State Bank Supervisors on the Multistate Money Service Business Licensing Agreement Program.
Before Cindy joined the Department, she served as a nonpartisan staff attorney with Washington State Senate Committee Services. She also worked as a criminal trial attorney and as a business lawyer before working for the State. She is the current Chair of the State Regulatory Registry Lawyers Committee and is a participant with several multi-state regulatory committees.
Cindy holds a juris doctorate from Seattle University Law School and is a graduate of Boise State University.