Spring 2026 Consumer Services Newsletter

Quarterly updates from DFI's Division of Consumer Services.

Featured articles

Ali Higgs, Director of Consumer Services

Director's note

Spring updates from Director Ali Higgs

Rick St. Onge, Chief of Examinations

Staff spotlight

Rick St. Onge to retire after decades of service

Mortgage paperwork

Enforcement

Recent complaints about deceptive refinance offers and records issues

NMLS website logo and interface

NMLS changes

Tips for success navigating NMLS changes

Cyber security shield icon

Cyber hygiene

The fundamentals of cyber hygiene for financial institutions

Documents under examination

Examinations

From the field — common examination findings

Industry updates

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