Important Things To Know First

If you can pay your mortgage, pay your mortgage.

If you can’t pay mortgage, or can only pay a portion, contact your mortgage servicer immediately.
You may need to stay on the phone for a while before the servicer is able to take your call. Loan servicers are also impacted by the pandemic, so may be working with staffing and technology limitations.

Homeownership counseling and assistance is available to Washington residents.
Homeowners in distress may call DFI’s toll-free number 1-877-RING-DFI (746-4334) to talk to a member of our team and to get assistance in how best to contact their mortgage servicer, and to learn more about their options.

If you would like to talk to a housing counselor, call the Washington Homeownership Hotline at 1.877.894.HOME.

Resources and Information


Get Assistance

Learn About Your Mortgage Options
Homeowners in distress may call DFI’s toll-free number 1-877-RING-DFI (746-4334) to talk to a member of our team and to get assistance in how best to contact their mortgage servicer, and to learn more about their options.

Talk To A Housing Counselor
If you would like to talk to a housing counselor, call the Washington Homeownership Hotline at 1.877.894.HOME.


Additional Resources