Important Things To Know First
If you can pay your mortgage, pay your mortgage.
If you can’t pay mortgage, or can only pay a portion, contact your mortgage servicer immediately.
You may need to stay on the phone for a while before the servicer is able to take your call. Loan servicers are also impacted by the pandemic, so may be working with staffing and technology limitations.
Homeownership counseling and assistance is available to Washington residents.
Homeowners in distress may call DFI’s toll-free number 1-877-RING-DFI (746-4334) to talk to a member of our team and to get assistance in how best to contact their mortgage servicer, and to learn more about their options.
If you would like to talk to a housing counselor, call the Washington Homeownership Hotline at 1.877.894.HOME.
Resources and Information
- Mortgage Forbearance Options
Information from the Consumer Financial Protection Bureau about mortgage forbearance options. - Extending Your Forbearance
Information from the Consumer Financial Protection Bureau about extending your forbearance. - Exiting A Forbearance
Information from the Consumer Financial Protection Bureau about how to exit a mortgage forbearance. - Guidance for Mortgage Servicers
Guidance to mortgage servicers from DFI about working with borrowers.
Get Assistance
Learn About Your Mortgage Options
Homeowners in distress may call DFI’s toll-free number 1-877-RING-DFI (746-4334) to talk to a member of our team and to get assistance in how best to contact their mortgage servicer, and to learn more about their options.
Talk To A Housing Counselor
If you would like to talk to a housing counselor, call the Washington Homeownership Hotline at 1.877.894.HOME.
Additional Resources
- Consumer Guide on Mortgage Relief Options
Guide from the Consumer Financial Protection Bureau and Conference of State Bank Supervisors. - What is Mortgage Forbearance?
The CFPB provides consumers with a guide to what mortgage forbearance is, how to request it, and resources for additional assistance. - CFPB Provides Consumers with Financial Guidance for COVID-19
The CFPB is maintaining a website with steps you can take to help protect yourself or a loved one financially, both in the short and long term. - DFI’s Homeownership Assistance
The DFI maintains a website as a one-stop resource center for homeownership and foreclosure information specifically for Washington residents. - HUD-Approved Housing Counselors
The U.S. Department of Housing and Urban Development (HUD)-approved housing counselors can discuss options with you if you are having trouble paying your mortgage loan or reverse mortgage loan.