Date Posted: 
Thursday, January 11, 2018

Alert Number: CA047971_1/9/18(1/19)

The State of Washington Department of Financial Institutions (DFI) has received a complaint from a Washington consumer against Coin-Banks. The consumer reported that Coin-Banks refused to refund his cryptocurrency. From a review of other consumer information available online, Coin-Banks has allegedly engaged in similar conduct in other transactions.

Coin-Banks appears to be operating as an unlicensed cryptocurrency exchange from outside the United States. It may be engaging in other unfair, deceptive, or abusive acts and practices. Coin-Banks is not licensed by the DFI and is not registered to conduct business in Washington State by the Department of Licensing, the Department of Revenue, or the Secretary of State.

The following information is associated with Coin-Banks:

Website: **
Tel. No: 1-646-630-9004
Individuals who allegedly contact consumer: "Sean Gilbert" "Steve Bolt" and "Christian"

Important Information for Washington Consumers

DFI warns Washington consumers that before doing business with a financial service provider the consumer should:

  • Make sure that the entity is licensed. Consumers can use the “Verify a License” feature on DFI’s website at to check whether a money transmitter or currency exchanger is licensed to conduct business in the state of Washington.
  • Not provide any personal information, such as social security number or bank account number or access if the company is not licensed or authorized to conduct business.

Important Information for All Consumers

  • If you received a loan from a lender and someone else is now attempting to collect the loan, collection activity may be subject to the federal Fair Debt Collection Practices Act (FDCPA). If you are contacted by a third party claiming you owe a debt, you can request a “written validation notice,” which must provide the amount of the debt, the name of the creditor you owe, and your rights under the FDCPA. If you have questions regarding federal debt collection laws you can contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP or online at
  • If you feel you have been the victim of a scam you can contact the FTC at 1-877-FTC-HELP (382-4357) or online at; or the Consumer Financial Protection Bureau (CFPB) at 1-855-411-CFPB (2372) or online at
  • If the scammers already have your bank account information, social security number, or other personal information, you may be a victim of identity theft. You can contact your bank and the three major credit bureaus take appropriate precautions. The FTC has information for victims of identity theft online at
  • If you feel you have been the victim of a scam involving the internet you can contact the Internet Crime Complaint Center online at
  • If you feel you have been the victim of a financial scam and are concerned about your personal financial information, you can contact your banking institution and the three major credit bureaus. Procedures for contacting the credit bureaus are available on the FTC’s website at
  • If you live in another state, find the regulator in your home state.