Washington State Department of Financial Institutions

Consumer Alert:
USA Cash America

Possible Payday Loan Collection Scam

June 03, 2013

It has been reported that representatives of USA Cash America are calling consumers at their home and work telephone numbers regarding an alleged delinquent payday loan. It has also been reported that the caller has identifying information such as checking account information, social security information, and other nonpublic personal information.

The representatives of USA Cash America make numerous and repeated harassing telephone contacts with the consumer, threatening legal action unless the consumer pays the requested fees. These callers have sometimes identified themselves as investigators. The callers generally have “American-sounding” names, such as “David Banson” or “Anthony Marcello” but they speak with a very heavy accent (possibly East Indian). USA Cash America associated with a telephone number of 781-691-7501. When calling this telephone number the representative indicates the caller has reached the “investigation unit.”

USA Cash America is not licensed by the Washington State Department of Financial Institutions and is not registered with either the Washington State Department of Revenue or the Washington Secretary of State to conduct business in Washington State.

Verify Licenses

DFI strongly recommends that consumers deal only with those consumer lenders that are properly licensed to conduct business. Consumers can determine whether companies are properly licensed using the "Verify a License" feature on the DFI’s website at www.dfi.wa.gov.

Payday Loan Debt Collection Scams

Collection activities are subject to the federal Fair Debt Collection Practices Act. Therefore, if you have questions regarding debt collection laws please contact the Federal Trade Commission at 1-877-FTC HELP, or online at www.ftc.gov.

Report Fraud

If you are suspicious of unlicensed activity by a payday lender please contact the Washington State Department of Financial Institutions at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.

If you feel you have been the victim of a loan scam please contact the Federal Trade Commission at 1-877-FTC-HELP, or online at www.ftc.gov or contact the Consumer Financial Protection Bureau (855) 411-2372, or online at www.consumerfinance.gov.

If you feel you have been the victim of a loan scam involving the Internet please contact the Internet Crime Complaint Center online at www.ic3.gov.

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