Washington State Department of Financial Institutions

Consumer Alert:
Mortgage Claim Center Outreach

Unlicensed Loan Modification Services

May 30, 2012

The Washington State Department of Financial Institutions (DFI) received a complaint from a consumer who alleged he paid an advanced fee to the business, Mortgage Claim Center Outreach, in order to review and modify his residential mortgage loan.

Mortgage Claim Center Outreach may have operated out of Tacoma, WA, but the DFI could not verify this information and was unable to make contact with it. Mortgage Claim Center Outreach did not provide the promised services, but instead collected fraudulent fees from the consumer.

Mortgage Claim Center Outreach is not licensed by the Washington State Department of Financial Institutions to conduct the business of a mortgage broker.

Verify Licenses

DFI strongly recommends that consumers deal only with those mortgage brokers that are properly licensed to conduct business. Consumers can determine whether lenders are properly licensed using the "Verify a License" feature on the DFI’s website at www.dfi.wa.gov

Report Fraud

If you feel you are in immediate danger contact local law enforcement.

If you are suspicious of unlicensed activity by a mortgage broker, consumer lender, money transmitter, or escrow agent; contact the Washington Department of Financial Institutions at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.

If you feel you have been the victim of a loan scam, contact the Federal Trade Commission at 1-877-FTC-HELP (1-877-382-4357), or online at www.ftc.gov.

If you feel you have been the victim of a loan scam involving the Internet, contact the Internet Crime Complaint Center at www.ic3.gov.

If you feel you have been the victim of a loan scam and are concerned about your personal financial information, contact your banking institution, and the three major credit bureaus.

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