Washington State Department of Financial Institutions

Consumer Alert:
Whaley Family Corporation
dba The Home Retention Firm

Unlicensed Loan Modification Services

May 01, 2013

The Washington State Department of Financial Institutions (DFI) has received complaints from consumers who alleged they applied for loan modification assistance for their existing home mortgages with the Whaley Family Corporation d/b/a The Home Retention Firm (Home Retention Firm). The consumers communicated with Home Retention Firm employees identified as Eddie Bello and Hakeem Orozco. Stephanie Burgandine, Gwen Larue, Rose Sims, and Krystal Lee Whaley were listed as potential third party contacts in the consumers’ Third Party Authorization and Release Forms. These third party contacts were authorized by the consumers to discuss the existing home loans with the consumers’ lenders.

The consumers were instructed to forward all correspondence from their lenders to Home Retention Firm and to not communicate with their lenders. These consumers did not receive the promised loan modification services, and have been unsuccessful in contacting Home Retention Firm after receiving foreclosure notices from their lenders. DFI has been unable to locate or contact any of the alleged employees of Home Retention Firm.

Home Retention Firm listed multiple contact phone numbers including 888-849-8910, 949-427-2663, 949-371-8328, 949-891-5026, and 877-486-865, and listed its fax number as 888-879-0115. Home Retention Firm had purported business addresses located at 4299 MacArthur Blvd, Suite 207, Newport Beach, CA, 92660, and at 1820 East Garry Avenue, Suite 110, Santa Ana, CA, 92705. Home Retention Firm operated a website at thehomeretentionfirm.com and listed its email address as Processing@TheHomeRetentionFirm.com.

Home Retention Firm is not licensed by the Washington State Department of Financial Institutions as a consumer loan company, mortgage broker, or loan originator. The company is not registered to conduct business in Washington State by the Department of Revenue or the Secretary of State.

Report Fraud

If you are suspicious of unlicensed activity by a mortgage broker, consumer lender, money transmitter, or escrow agent; contact the Washington State Department of Financial Institutions at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.

If you feel you have been the victim of a loan scam, contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357), or online at www.ftc.gov.

If you feel you have been the victim of a loan scam involving the Internet, contact the Internet Crime Complaint Center at www.ic3.gov.

If you feel you have been the victim of a loan scam and are concerned about your personal financial information, contact your banking institution, and the three major credit bureaus.

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