Washington State Department of Financial Institutions

Consumer Alert:
Callers Impersonating Check N Go

April 18, 2011

The Washington State Department of Financial Institutions is warning consumers to verify the license of any lending professional they are considering doing business with. You can verify a license by calling the Department of Financial Institutions at 1-877-RING DFI (746-4334) or online at www.dfi.wa.gov.

Consumers are contacted at their home and work telephone numbers regarding supposedly delinquent payday loans. In some instances, the consumer may have obtained a payday loan in the past, or may have been turned down for a payday loan but was turned down, and then subsequently started receiving collections calls.

The callers represent themselves as Check N Go and make repeated harassing telephone contacts with the consumer, threatening legal action unless the consumer pays the requested amounts. The callers will not provide verification of the debt or otherwise prove that the debt or the company is legitimate.

These callers will sometimes identify themselves as law enforcement officers, attorneys or “processors.” Their English may be heavily accented.

Consumers have reported that the caller has identifying information such as checking account information, social security information, and other nonpublic personal information.

Consumers have reported that the callers impersonating Check N Go are tied to various telephone numbers. Calls to these telephone numbers either result in a message indicating that the respondent is not available, or that the number is disconnected; consumers report that if they leave messages, calls are not returned.

If You Feel You're a Victim

If you feel you have been victimized by this organization, and you reside in Washington State, you may file a complaint with the Washington State Department of Financial Institutions by contacting the Consumer Services Division at 360-902-8703, or by filing a complaint. The complaint form is available online at www.dfi.wa.gov/cs/complaint.htm.

These kinds of contacts should also be reported to federal law enforcement authorities. You may contact the Federal Bureau of Investigation online: www.fbi.gov or by telephone: (202) 324-3000. We also suggest contacting the Federal Trade Commission online: www.ftc.gov or toll free: 1-877-FTC-HELP (1-877-382-4357). Complainants have also had some success contacting their local telephone carrier’s nuisance department to stop calls.

If the caller has indicated they may know private information, such as your Social Security number, other account numbers, or contact information for work or other associates, you should take steps to protect yourself against identity theft. There is information on the FTC website about steps to take to protect yourself from identity theft, and what to do to protect yourself in the event you are a victim of identity theft.

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