Updated: June 19, 2017
Originally posted: December 22, 2016
The State of Washington Department of Financial Institutions (DFI) has received multiples complaints from Washington consumers against Insight Global Services. These consumers reported receiving threatening calls from someone claiming to be with Insight Global Services (IGS). One consumer stated that the caller demanded money for a previous loan from a purported entity called “Archway Holdings” and threatened legal action if the consumer did not pay the alleged debt. This consumer reported that IGS issued a payment arrangement letter as a “written verification” for the debt and that the consumer then paid $100 to IGS. This consumer also reported that they had never obtained a debt from Insight Global Services or Archway Holdings. The DFI is merely reporting this information from the consumers and has not verified the information.
The consumers reported the following contact information for IGS:
Michelle Harp, Restitution Clerk
Insight Global Services is not licensed by the Department and is not registered to conduct business in Washington State by the Department of Licensing, the Department of Revenue, or the Secretary of State. The Department of Licensing licenses and regulates collection agencies under RCW 19.16.
DFI warns Washington consumers:
- Never send money or provide access to your bank or credit card in response to threatening telephone calls or emails you receive claiming that you owe a debt.
- Never give any personal information, such as social security number, credit card, or bank account information to any individual, website, or company without first verifying their identity and license status.
- Check that a financial services company or individual is properly licensed to conduct business in the State of Washington by using the “Verify a License” feature on the DFI’s website at www.dfi.wa.gov
- Check the license status of collection agencies with the State of Washington Department of Licensing at www.dol.wa.gov.
Information About Federal Debt Collection Law
If you received a loan from a lender or owed money to a business and someone other than the lender or business is now attempting to collect from you, the collection activity may be subject to the federal Fair Debt Collection Practices Act. If you receive a communication from a party claiming that a debt is owed, you can request a “written validation notice,” which must include the amount of the debt, the name of the creditor you owe, and your rights under the FDCPA. If you have questions regarding federal debt collection laws, you can contact the Federal Trade Commission at 1-877-FTC-HELP or online at www.ftc.gov.
Prevent and Report Identity Theft
Consumers should never make payments over the phone or via email to a third party debt collector that refuses to provide a written validation notice. Even if the party seems to have some of your personal or financial information, you should not make payments or provide bank account or credit card information without receiving a written validation notice. If the scammers already have your bank account information, social security number, or other nonpublic information, you may be a victim of identity theft. The Federal Trade Commission (FTC) has information for victims of identity theft available online at www.ftc.gov.
If you feel you have been the victim of a financial scam and are concerned about your personal financial information, contact your bank and the three major credit bureaus. Procedures for contacting the credit bureaus are available on the FTC’s website at www.ftc.gov.
Report Suspicious Activity, Scams, or Fraud
If someone threatens to garnish your wages, contact your employer, or uses threatening, intimidating, or offensive language, report such actions to state and federal regulators.
Washington State residents only: If you are a victim of a collection scam or if you suspect illegal or fraudulent activity involving a financial product or service, please contact the Department of Financial Institutions at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov. You may also wish to contact the State of Washington Office of the Attorney General at www.atg.wa.gov.
If you live in another state, go to this webpage to find the regulator in your home state. http://mortgage.nationwidelicensingsystem.org/consumer/Pages/AgencyContacts.aspx.
All consumers, if you feel you have been the victim of a scam you might also with to contact the FTC at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov; or contact the Consumer Financial Protection Bureau (855) 411-CFPB (2372) or online at www.consumerfinance.gov.