If you experience issues with a financial institution regulated by DFI, you can file a complaint with us. We will investigate the complaint and work with you and the financial institution to resolve it if possible.
Select the type of financial institution below to begin filing a complaint.
- State Chartered Bank or Trust Company
- State Chartered Credit Union
- Mortgage, Consumer Loan, Student Education Loan
- Payday Loan
- Escrow Company or Officer
- Money Transmitter, Currency Exchanger
- Securities, Franchises, Investment Adviser
Other Types of Complaints
If you have a complaint or need information about a financial institution not regulated by DFI, contact the appropriate agency listed below.
Credit Card Companies:
Consumer Financial Protection Bureau
Federally Chartered Banks:
Office of the Comptroller of the Currency
Federal Deposit Insurance Corporation (FDIC)
Federally Chartered Credit Unions:
National Credit Union Administration (NCUA)
Real Estate Complaints (Real Estate Agents, Appraisers):
Washington State Department of Licensing
Insurance Complaints (Auto, Home, Life, Business):
Washington State Office of the Insurance Commissioner
Construction Service Complaints (Contractor, Plumber, Electrician):
Washington State Department of Labor and Industries
Internet Business Complaints (Fraud, Privacy, Security):
FBI
General Business Complaints:
Washington State Office of the Attorney General
Better Business Bureau
Federal Trade Commission